Customer Testimonials
Customer Testimonials
Trusted Print, Copier & IT Partnerships
Partnership is at the heart of Total Business Group. By aligning print and IT solutions to each client’s goals, we help teams work smarter, control costs and stay productive. Our approach is consultative and outcome-driven: we assess your environment, design the right mix of devices and services, and back it with responsive support from experienced engineers. Customers highlight our fast response times, proactive maintenance, secure and reliable technology, and transparent communication that ensures every detail is handled. Whether you’re upgrading a single device or modernising a multi-site fleet, our focus remains on delivering measurable value — reduced downtime, stronger security, predictable budgeting and happier users. Don’t just take our word for it — explore the testimonials below to see how we deliver results across a range of sectors.
What Our Customers Say
“Total Business Group have provided photocopier and IT services for our company for many years now. From the very first interaction the team were dedicated to providing the highest level of customer service possible. They have consistently gone above and beyond to meet our needs and ensure that we are satisfied with their services. The helpdesks are very quick to respond to any issues and keep you updated with any developments while fixing any issues. I would highly recommend Total Business Group.
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“Total Business Group have been our copier/printer provider for some years now. Their equipment is of the highest standard; we have had no issues. They are also incredibly helpful and efficient on the phone, always pleasant and cheerful and happy to travel the distance to see if all is working well. Very much recommended, they are great.
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“Total Business replaced our entire fleet of ageing MFDs with modern, feature-rich Toshiba devices. From the outset, Total Business listened to our requirements and guided us through the whole process including the specification of devices and quantities required, setup of secure printing, user training, machine setup, testing and user acceptance. We have a great relationship with our account manager and any issues are dealt with swiftly and professionally, with automatic ordering of consumables working well also. The time, effort and costs we have saved versus our previous solution has gone above and beyond our expectations. I would not hesitate in recommending Total Business to anyone.
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“We have worked alongside Total Business for a few years now. Great company to work with. Extremely helpful and supportive and would highly recommend them.
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“Total Business has provided us with several large machines for over 5 years now. They assessed the needs of our business, provided the right machines for our requirements and have been there to help as we have expanded and our needs have changed. Their response to any service request is always dealt with promptly and the engineers are very polite and efficient. We have found them to be a committed and reliable company and would have no hesitation in commending them for your document solutions.
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“Total Business Group have provided us with an excellent service over the past few years. The purchase of a new machine at a competitive price went very smoothly and when something goes wrong with the machine, they send an engineer usually the same day. When we moved office in January 2020, TBG were very helpful in ensuring that an engineer was here on the day of the move to ensure that the machine was fully functional. Their engineers are always punctual, polite and friendly.
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“Total Business are a pleasure to do business with. Alan is exceptionally responsive and always mindful of helping us manage our costs in the most effective way. The remote access system really helps in ensuring we have our system set up in the best possible way. The equipment is first class and there is always someone on hand to help make sure we are making the most of the advanced features.
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“We have been very impressed with the new Develop Ineo+ A4 MFD, with a low purchase cost, and the ability to have it maintained directly by Total’s own engineers on a fully inclusive service agreement. We have one number to ring and no supplies to purchase, so for me it’s the best way to own and run a multi-functional device for our veterinary practice.
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“I would like to officially acknowledge and thank Total Business Group for the goods and services we have received since enlisting their services over 3 years ago. We met Alan Rogers at Total Business Group by chance and wow, are we pleased we did! In a fast-paced environment such as ours we rely heavily on our equipment and on-going services for us to deliver to our clients and they make this happen! 5 star service without a doubt and from initial contact fast-forwarded now 3 years on, they provide exceptional service. I must applaud their professional attitude and genuine service, we couldn’t operate without them so on behalf of the Management Team here at Exel Elevator Limited we’d like to say ‘A HUGE THANK YOU’ to all of the team at Total Business Group — keep up the good work!
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“UFO Lighting have been clients of Total Business for many years now. I am happy to say that the service the company provides is second to none. Our last three MFPs have been supplied by them and all have been well-priced and well-specified machines which have been perfect for our needs. On any occasion we have had to call on Total Business for support they have never failed to sort out the problem quickly and efficiently — even if that means a visit to our premises. All-in-all they are a great company to work with!
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